Welcome to SanaBooks!
By accessing or using our website www.sanabooks.com , you agree to follow the terms and conditions listed below. Please read them carefully before placing any orders.
1. General Information
SanaBooks (“we”, “our”, “us”) is an online bookstore and stationery retailer based in Singapore. By using our website or placing an order, you agree to these Terms and our Privacy Policy. We may update or modify these Terms at any time, and the latest version will always be available on this page.
2.Products and Availability
We do our best to display accurate product details, prices, and stock levels.
However, availability may change, and in rare cases, we may need to cancel or modify your order if an item becomes unavailable.
Product images are for illustration purposes only; actual items may differ slightly in color or packaging.
3.Orders and Payments
All prices are listed in SGD (Singapore Dollars) and include applicable taxes.
Orders are confirmed only after successful payment.
We use secure payment gateways such as HitPay and credit/debit cards to protect your transaction.
In case of payment failure or error, please contact us immediately through WhatsApp at +65 8318 3923.
4. Shipping and Delivery
Orders are typically processed within 1–3 working days.
Delivery timelines may vary based on your location and courier availability.
We are not responsible for delays caused by third-party couriers or unforeseen circumstances (e.g., weather, strikes, holidays).
Once your order is dispatched, you’ll receive a confirmation email or WhatsApp update.
5. Returns, Exchanges, and Cancellations
Returns or exchanges are accepted only for damaged, defective, or wrong items.
You must notify us within 24 hours of receiving your order via WhatsApp at +65 8318 3923 or email stationeriessana@gmail.com
Order cancellations must be made before dispatch. Once shipped, cancellations are not possible.
Refunds (if applicable) are processed within 3–5 working days after approval.
6.Pricing and Promotions
Prices and offers are subject to change without prior notice.
Discount codes or promotions are valid only for the period specified.
We reserve the right to modify or withdraw promotions at any time.
7.Intellectual Property
All content on this website — including text, images, logos, and graphics — is owned by or licensed to SanaBooks.
You may not reproduce, copy, or use any content from this site without our written permission.
8. Limitation of Liability
SanaBooks is not liable for:
Any damages caused by improper product use.
Delays or issues beyond our control (e.g., courier problems, network outages).
Typographical or pricing errors, though we strive to correct them promptly.
9. Governing Law
These Terms are governed by and interpreted in accordance with the laws of Singapore.
Any disputes will be handled under Singapore’s jurisdiction.
10. Contact Us
If you have any questions or concerns about these Terms, please contact us:
📞 WhatsApp: +65 8318 3923
✉️ Email: stationeriessana@gmail.com
🌐 Website: www.sanabooks.com